Terms of service
Overview
Welcome to Chill Craft.
By accessing or using trychillcraft.com, you agree to be bound by these Terms of Service. These terms apply to all visitors, customers, and anyone who accesses or uses our website and services.
If you do not agree with any part of these Terms, please discontinue use of our website.
Products & Services
Chill Craft specializes in portable cooling products and accessories, including clip-on fans for cars, strollers, offices, travel, outdoor activities, and personal use.
We strive to provide accurate descriptions, images, specifications, and product information. However, we do not guarantee that all information is completely accurate, complete, current, or error-free.
Some products may be:
- Shipped directly from our international fulfillment centers.
- Distributed by our authorized manufacturing partners.
Minor differences in packaging, labels, instruction manuals, or cosmetic finishing may occur and are not considered manufacturing defects.
Pricing & Availability
All prices displayed on our website are subject to change without prior notice.
We reserve the right to:
- Modify product pricing at any time.
- Discontinue products without notice.
- Limit purchase quantities.
- Refuse or cancel orders resulting from pricing errors, inventory discrepancies, or technical issues.
If an order is canceled after payment has been made, a full refund will be issued.
Orders & Payment
By placing an order, you confirm that:
- You are at least 18 years old or have legal permission to make purchases.
- You are legally capable of entering into a binding agreement.
- All billing, shipping, and payment information provided is accurate and complete.
We reserve the right to refuse, suspend, or cancel any order for reasons including but not limited to:
- Suspected fraud.
- Unauthorized or suspicious payment activity.
- Incorrect pricing or product information.
- Inventory shortages.
- Violation of these Terms of Service.
Shipping & Delivery
Estimated delivery times are provided for reference only.
Actual delivery may vary depending on:
- Customer location.
- Shipping carrier.
- Customs clearance.
- Weather conditions.
- Holidays.
- Other circumstances beyond our control.
Chill Craft is not responsible for shipping delays caused by third-party carriers, customs authorities, natural disasters, or other external events.
Please refer to our Shipping Policy for complete shipping information.
Returns & Refunds
All returns, exchanges, and refunds are subject to our Return & Refund Policy.
By placing an order, you acknowledge that you have read and agree to the terms of that policy.
Product Use & Safety
Our products are designed for personal cooling and general consumer use.
By purchasing and using our products, you agree that:
- Products should only be used as intended.
- Users should follow all instructions and safety recommendations.
- Children should use products only under adult supervision when appropriate.
Chill Craft is not responsible for:
- Improper installation.
- Misuse or abuse.
- Unauthorized modifications.
- Damage caused by accidents.
- Normal wear and tear.
- Damage resulting from failure to follow operating instructions.
Intellectual Property
All content on this website, including but not limited to:
- Logos
- Product images
- Graphics
- Videos
- Text
- Product descriptions
- Icons
- Branding
- Website design
is the exclusive property of Chill Craft and is protected by applicable copyright, trademark, and intellectual property laws.
No content may be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written permission.
Limitation of Liability
To the fullest extent permitted by applicable law, Chill Craft shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:
- Use of our website.
- Purchase or use of our products.
- Shipping delays.
- Website interruptions.
- Technical errors.
- Loss of profits or business opportunities.
- Data loss.
Our total liability for any claim relating to a purchase shall not exceed the amount paid for the applicable order.
Third-Party Services
Our website may contain links to third-party websites or services.
Chill Craft does not control or endorse these third-party services and is not responsible for their content, privacy practices, or policies.
Use of third-party websites is entirely at your own risk.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United Kingdom, without regard to conflict of law principles.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Any changes become effective immediately upon publication on this page.
Continued use of our website after updates constitutes acceptance of the revised Terms.
Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Chill Craft Customer Support
Our support team typically responds within 1–3 business days.