Shipping policy
❌ Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing it.
- Orders may be canceled within 12 hours of purchase.
- After this period, your order may have already entered the processing stage and can no longer be canceled.
- If your order has already been shipped, cancellation is no longer possible.
However, you may still request a return after receiving your order in accordance with our Return & Refund Policy.
To request a cancellation, please contact us at:
📦 Order Processing
Orders are typically processed within 1–3 business days.
During peak seasons, promotional events, holidays, or periods of high demand, processing may take slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
🚚 Shipping Method
Chill Craft automatically selects the most suitable shipping carrier based on the customer’s location, shipping destination, and available logistics services.
This allows us to provide the most efficient and reliable delivery service possible.
⚠️ Customers are unable to select a specific shipping carrier during checkout.
⏱️ Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time
All delivery times listed below are estimates based on typical logistics performance.
Actual delivery times may vary due to customs inspections, weather conditions, carrier delays, holidays, local delivery issues, or other circumstances outside our control.
Chill Craft currently ships to customers worldwide.
🌍 Estimated Shipping Times
United States and Canada
- Processing time: 1–3 business days
- Shipping time: 6–20 business days
United Kingdom
- Processing time: 1–3 business days
- Shipping time: 4–8 business days
Australia and New Zealand
- Processing time: 1–3 business days
- Shipping time: 5–10 business days
Europe
- Processing time: 1–3 business days
- Shipping time: 5–10 business days
Other Countries
- Processing time: 1–3 business days
- Shipping time: 6–15 business days
Please note that delivery times are estimates and are not guaranteed.
🔍 Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your order by:
- Checking your shipping confirmation email.
- Using the tracking number provided in the email.
- Contacting our customer support team if tracking information is unavailable.
Please allow several business days for tracking information to become active after your order has been shipped.
For tracking assistance, contact us at:
📦 Multiple Packages
In some cases, products from the same order may be shipped separately due to stock availability or logistics arrangements.
As a result, you may receive:
- More than one package.
- Separate tracking numbers.
- Packages arriving on different dates.
You will not be charged additional shipping fees when an order is divided into multiple shipments.
⚠️ Important Shipping Information
Please note the following:
- Delivery times are estimates and cannot be guaranteed.
- Delays may occur due to customs clearance, carrier issues, weather, holidays, high-demand periods, or incorrect shipping information.
- Some products may be shipped directly from our international fulfillment centers or manufacturing partners.
- Tracking information may not update immediately while a package is moving between international shipping facilities.
- Customers are responsible for providing a complete and accurate delivery address.
Chill Craft is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or outdated address entered by the customer.
🛃 Customs Duties and Import Taxes
Depending on your country or region, your order may be subject to customs duties, import taxes, or other local charges.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.
Chill Craft does not control customs processing times or additional fees charged by local authorities.
📍 Incorrect or Incomplete Address
Please carefully check your shipping address before completing your purchase.
If you notice an error, contact us within 12 hours of placing your order at:
Once an order has been processed or shipped, we cannot guarantee that the address can be changed.
Customers may be responsible for additional shipping costs if a package must be resent due to an incorrect or incomplete address.
📦 Lost, Delayed, or Delivered Packages
If your package appears to be delayed, please contact our support team so we can review the tracking information with the shipping carrier.
If tracking shows that the package has been delivered but you cannot locate it, please:
- Check around your property, mailbox, front door, garage, or other safe delivery areas.
- Ask household members or neighbors whether they accepted the package.
- Contact your local delivery carrier.
- Contact our support team for further assistance.
Chill Craft is not responsible for packages lost or stolen after the carrier has confirmed successful delivery. However, we will do our best to assist you in communicating with the shipping provider.
📩 Contact Us
For questions regarding your order, delivery, or tracking status, please contact:
Chill Craft Customer Support
📩 support@trychillcraft.com
Our support team will respond as soon as possible, typically within 1–3 business days.